rightlaneonly
CA..
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Joined: 02/14/2004
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Sometime back, maybe a month, I talked with a GS RS agent and asked my account be taken off auto pay (no way to do that on website). I was assured it was removed. Unfortunately I trusted the agent (my mistake) and did not record time date and name. Today I see I have been billed for another year against my wishes. I have been on hold for about 1/2 hour waiting to talk with an agent to try and reverse this. Go figure, all agents are busy, how convenient. I had decided I no longer wanted or needed GS RS, hence the request to not auto renew. This is shady at best and unethical but from what I read here this is SOP anymore for GS.
Honestly I have no problem with the service, I just don't need or want it anymore. I would appreciate it if someone from GS RS would "reach out" to me and fix this.
Lee
Lee & Jane
Ford died once to often.
Replaced with 2019 GMC Canyon
Aliner, soon to be gone.
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wanderingaimlessly
Buggs Island lake
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Joined: 08/23/2017
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If it was paid via a credit card, notify your cardholder of a fraudulent charge and see if they will reverse it.
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azdryheat
Tucson, AZ
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Joined: 03/02/2012
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x2
2013 Chevy 3500HD CC dually
2014 Voltage 3600 toy hauler
2019 RZR 1000XP TRE
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BB_TX
McKinney, Texas
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Joined: 04/04/2005
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I agree with above. Your credit card company will hold payment and go back to GS and contest the charge.
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RobWNY
Jamestown, NY
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Joined: 02/28/2014
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Ever since someone came up with the idea to do auto-renewal it has fried my behind. Now before I sign up for anything, I read whether there is an automatic auto-renewal. If there is, I do one of two things. If I can, I'll call them and say I don't have a credit card and ask if I can send them a check. If I can't do that, I'll go buy a pre-paid Visa or MC card and put just enough money on the card to cover the cost of what I'm purchasing. That way when auto-renewal time comes, they get nothing. If I can't do either of those things, I don't need or want what they're selling. It's a pain in the neck but what happened to you happened to me with another service and it was months before I got the problem resolved. Never again!
2020 Silverado 2500HD LT, CC, 4X4 6.6 Duramax
2021 Grand Design Reflection 311BHS
I asked him to do one thing and he didn't do any of them.
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C.B.
APPLETON WI USA
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Joined: 12/15/2003
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Old school here.
No auto pay
No auto renewal
Will you take check? answer-No. Thank you good by.
Will you take check? answer- Yes. Check is on the way.
C.B.
CBVP2004~FORD~F350~CC~LARIAT~SRW~SB~4X4~6.0D~
AUTO~PULLRITE 16K SUPERGLIDE~DEMCO GLIDERIDE~
PRODIGY CONTROLLER~C-BETR MIRRORS~EMS-HW50C~
Butch/Barb=2013-Cedar Creek 36CKTS
Kris/Katy=2006-Cherokee 32B
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SAR Tracker
Central Oregon
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Joined: 05/29/2003
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While somewhat on-topic, some advice I got from a CPA years ago was this: 2 cards - one for everyday purchases (gas, restaurant, groceries, etc), and a debit card from AN ENTIRELY DIFFERENT BANK, loaded with only a small amount, for online purchases. That way if the online card number gets hacked, or compromised somehow, the bad guys don't have access to your "main" accounts.
Rusty & Cheryl
2011 F250 2WD 6.2L Gasser
2008 Weekend Warrior FB2100
"Common sense is in spite of, not the result of, education" - Victor Hugo (1802-1885)
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MDKMDK
Free(er), for now, until the next "variant"
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Joined: 10/15/2008
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Your best option might be to cancel the credit card they're debiting. However, it's not always that simple.
https://www.helpwithmybank.gov/help-topi........yments/preauthorized-closed-account.html
The multiple accounts/credit cards suggestion is a good one. I've been using it for years.
Mike. Comments are anecdotal or personal opinions, and worth what you paid for them.
2018 (2017 Sprinter Cab Chassis) Navion24V + 2016 Wrangler JKU (sold @ ????)
2016 Sunstar 26HE, V10, 3V, 6 Speed (sold @ 4600 miles)
2002 Roadtrek C190P (sold @ 315,000kms)
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OkieGene
oklahoma city
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Joined: 01/06/2004
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I've heard mention of a credit card that you can create a temporary one time only virtual number. No company or anyone ever sees your actual credit card number.
You create this virtual number one time use only for use with a specific vendor and specific one time purchase.
That's all I know about this, check it out and let us know.
EDIT: Looks like Capital One has this.
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rightlaneonly
CA..
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Joined: 02/14/2004
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Interesting, I ask for someone to "reach out" and help and get no response from GS. Another poster after me complains and someone "reaches out" right away. Choice of words I guess.
Anyway, I no longer need your help, after spending an eternity on hold I was able to talk with a live person who says they have reversed the charges.
Next step, cancel GS account then the CC.
By the way, I've been with you since 2004
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