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stirul

Texas

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Posted: 03/16/21 12:51pm Link  |  Quote  |  Print  |  Notify Moderator

One year ago we started the process of working with Thor customer support to have repairs to our 2018 Thor Challenger 37TB covered under structural warranty. The passenger side wall had separated from the floor causing the body to twist and rest on the fender. This twisting caused the front windshield to crack, the front cap to separate from the top, the front cargo bay doors to become jammed, and the entry door to jam. The approval process for each individual repair has to be submitted to Thor with documentation. If the wording and semantics in the submitted requests are not what is expected it gets denied and starts a back and forth game wasting more time. Some parts like our replacement fender have taken over 4 months to arrive at the dealership, and the incorrect fender was shipped once.

Our RV has been out of our possession for over 10 months, and has been unusable for over a year. We still make payments, lose value, continue to miss planned trips, incur costs having to fly places instead of drive, and overall are just frustrated and disappointed with the whole experience.

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rgatijnet1

Florida

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Posted: 03/16/21 12:52pm Link  |  Quote  |  Print  |  Notify Moderator

Time to talk to an attorney.
Here is a link for Lemon Laws in each State. State Lemon Laws for RV's

* This post was edited 03/16/21 01:00pm by rgatijnet1 *

stirul

Texas

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Posted: 03/16/21 01:08pm Link  |  Quote  |  Print  |  Notify Moderator

Thanks rgatjnet1!

lryrob9301

Mid-Atlantic

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Posted: 03/16/21 02:33pm Link  |  Quote  |  Print  |  Notify Moderator

Yes it's definitely past time to get an attorney involved and have the unit bought back plus finance charges and attorney fees. It doesn't matter if your state has a lemon law covering RVs. Each state has a fitness for use law which is part of the Magnuson Moss Warranty Act of 1984.


2013 Tiffin Phaeton 40QBH
2016 Chevrolet Equinox LTZ AWD V6


mikim

Rancho Cucamonga, CA USA

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Posted: 03/16/21 03:11pm Link  |  Quote  |  Print  |  Notify Moderator

It depends where you bought the RV. If you bought it in Texas, then Texas Lemon Law applies.

https://www.txdmv.gov/motorists/consumer-protection/lemon-law





way2roll

Wilmington NC

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Posted: 03/16/21 03:43pm Link  |  Quote  |  Print  |  Notify Moderator

Not that it helps, but manufacturers are having trouble getting parts they need to make necessary repairs due to COVID. Supply chains are severely impacted.


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haste maker

alabama

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Posted: 03/16/21 03:55pm Link  |  Quote  |  Print  |  Notify Moderator

Don't know for sure if Thor own's Forest River? But I brought a NEW Travel Trailer sometime ago & it was JUNK...


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2007 Allergo

lryrob9301

Mid-Atlantic

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Posted: 03/16/21 08:40pm Link  |  Quote  |  Print  |  Notify Moderator

haste maker wrote:

Don't know for sure if Thor own's Forest River? But I brought a NEW Travel Trailer sometime ago & it was JUNK...


Forest River is owned by Warren Buffet through Berkshire Hathaway.

Dale.Traveling

Newport News, VA

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Posted: 03/18/21 07:03am Link  |  Quote  |  Print  |  Notify Moderator

haste maker wrote:

Don't know for sure if Thor own's Forest River? But I brought a NEW Travel Trailer sometime ago & it was JUNK...


No they don't but Tiffin did approach Thor with a sell offer that was accepted.


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wa8yxm

Davison Michigan (East of Flint)

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Posted: 03/18/21 04:47pm Link  |  Quote  |  Print  |  Notify Moderator

Reminds me of dealing with health insurance.
Same kind of Stink, Different day
I have a letter denying a cardiac procedure till I take a potentially dangerous and not needed test beside me as I type..

I'll get the test. Then the procedure. then once they have paid. Hit PRINT and pick a number of copies.


Home was where I park it. but alas the.
2005 Damon Intruder 377 Alas declared a total loss
after a semi "nicked" it. Still have the radios
Kenwood TS-2000, ICOM ID-5100, ID-51A+2, ID-880 REF030C most times


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