Good Sam Club Open Roads Forum: RV At Dealer for 90 Days Now for An Awning Replacement!!!!!
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 > RV At Dealer for 90 Days Now for An Awning Replacement!!!!!

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ken56

Tennessee

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Posted: 03/25/21 06:00am Link  |  Quote  |  Print  |  Notify Moderator

Learn anything? Getting new units out the door is their bread and butter, not servicing the units they've sold. You could have ordered what you needed online yourself and had it in 3 days. Warranty or not it's usually not worth taking it back to the selling dealer unless it's a MAJOR issue, like a cracked frame or rotten roof.

valhalla360

No paticular place.

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Posted: 03/25/21 07:18am Link  |  Quote  |  Print  |  Notify Moderator

Unless it's warranty work, stop using them.

If it is warranty work, stop buying new units from them.

Of course, at around day 11, I would have been on the phone or gone down to find out where my rig with repaired awning is. No way would I have let it ride for 60 days.


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fj12ryder

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Posted: 03/25/21 07:45am Link  |  Quote  |  Print  |  Notify Moderator

I try to avoid using dealers, and try to find independent shops that depend on work to make a living, not selling RV's. They tend to be better at it. And not just for RV's, I do the same with all my vehicles...except my bikes, those nobody touches but me.

OTOH, I've had excellent service when I took the toyhauler in to a local dealer for warranty work. Took it in one day and picked it up a day later, and I didn't even buy it from them. So there are some good dealers, but it's a crapshoot.


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smarty

new mexico

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Posted: 03/25/21 08:27am Link  |  Quote  |  Print  |  Notify Moderator

This is why most of us don't use RV dealerships for repairs

Reader1

Ohio

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Posted: 03/25/21 09:12am Link  |  Quote  |  Print  |  Notify Moderator

We bought a new travel trailer last year. We took it out for a weekend and we discovered water on the floor in the bathroom. DH guessed it was a fitting somewhere underneath that had not been tightened when it was built. When I called the dealership they told me it would be two months before they could get to it. I was upset and told him our vacation was 2 weeks away and didn't know what to do. He was very kind, looked at his schedule and got it in that same week and it was a loose fitting. There was no water damage. I know we got very lucky on the quick fix and no damage. By the way our vacation was really two months away...shhhhh don't tell anyone.

12th Man Fan

Flower Mound , Texas

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Posted: 03/25/21 09:13am Link  |  Quote  |  Print  |  Notify Moderator

If the stealer has ordered the new awning you will probably be on the hook for some charges. Unfortunately having an appointment with one of these jokers only means they will make someone available to accept your rig and they have a place to park it, nothing more.

I asked my stealer on warranty work to order the parts and I would bring it in when they arrived and they had time to do the work. They refused to order the parts unless the rig was on the lot.

This is a one way street right now. I will use a mobile tech if I need something I can't do myself.

Good luck.


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monkey44

Cape Cod, MA and Central Fla

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Posted: 03/25/21 09:33am Link  |  Quote  |  Print  |  Notify Moderator

We do a lot of the minor repairs ourselves ... anything we can't do, we call a local mobile RV service tech. He always comes out on appointment, and he orders parts ahead of time if he does not stock it.


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MitchF150

Puyallup, WA

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Posted: 03/25/21 11:15am Link  |  Quote  |  Print  |  Notify Moderator

Replacing an awning is a pretty big thing.. I try to do most of my own DIY stuff too, but that would be something I'd farm out too...

But, I would have waited until they got the part in stock and told me to bring my rig in when it was scheduled..

Sure, easy to say sitting at my keyboard...

Good luck! Mitch


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goducks10

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Posted: 03/25/21 11:50am Link  |  Quote  |  Print  |  Notify Moderator

My awning's 21' long. That would be a bear to do. But I'd call my sons to come and help. The issue with dealerships is they really aren't totally competent and the guy just ahead of you that might have a 2 day fix then turns into a 4 day fix and you get a ripple effect. Thats why they want you to bring it in and it sits for weeks to a month. It's not like a car dealer where you schedule an appointment on thursday and you pick it up thur or friday.
When you think of all the issues that ca arise with an RV it's impossible to have enough help train in all aspects or RV repair.

dedmiston

The West

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Posted: 03/25/21 03:03pm Link  |  Quote  |  Print  |  Notify Moderator

I think one of the happiest days in any RVer's life is the day they're done with warranty work and can wave goodbye to the dealer forever.

I've got two great mobile techs here in town. It's money well spent. I never have to miss a trip or leave the rig at the dealer's lot.

I've become good friends with one of the techs and he stops by to hang out with me at the storage lot when he sees me working on my rig.


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