Good Sam Club Open Roads Forum: Eagle Cap quality control continues to disappoint
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 > Eagle Cap quality control continues to disappoint

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Geo*Boy

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Posted: 04/19/21 12:47pm Link  |  Quote  |  Print  |  Notify Moderator

Bert the Welder wrote:

MrPhelps wrote:

.. an apology ?

I suspect there will be more issues found over time as the issues reveal themselves..Hope you shake it down to find the more serious potential ones while it's still in warranty.

There are plenty of things that can go wrong with complexity. All of us have stories of quality issues revealing themselves. In my HOST Cascade, after the warranty was up, we discovered a metallic flex water line that was routed through the slide and then under the floor. It rubbed on an aluminum framing edge within the slide with each slide cycle. This SLOWLY abraded the line and eventually caused a significant water leak. It was extremely difficult to get into for replacement...

When replacing we found a roller bearing/ flange assembly that was supposed to be bolted (2 bolts according to HOST) into the floor to help keep the slide level ( no up and down movement) and take the vertical load into the floor as it moved in and out. It was actually attached with two about 1 inch long drywall like screws.. no bolts! The screws had simply pulled out and the roller assembly was laying on the floor flat under the slide, probably like that for a very long time. I called Host for some guidance. They didn't apologize or give any guidance, they simply did not acknowledge .. said that it was bolted (obviously).. a solution that now, out of warranty, would require the entire slide to be removed in order to fix to "factory installation" standards. Never would have seen this one without the other one.. but we found a creative solution to fix this problem too.


Yes, an apology for not providing the standard of build one should reasonably expect. Would that be asking too much?

And it is unfortunate to find things that were done wrong from the start, after the warranty expired. But this is a flaw of the warranty enforcement laws. IMO, if something is proven to have been flawed right from the factory, then it was indeed broken during the warranty period and should be covered.
Fantasy of a perfect world? Yep. No disagreement there. But allowing companies to get away with this sort of thing is why these things continue. Host not responding to you is exactly the result of this.
Our only recourse at this point is to post on forums and social media to make others aware so they might avoid the same issues. This hopefully puts pressure on the companies to do better.

Bert, I worked for a John Deere lawn and garden dealer in the late 70’s as a mechanic and a JD self propelled lawnmower came in that wouldn’t drive, I found that a gear on the driveshaft came unglued causing the problem. The mower was long past any warranty but JD knowing about the problem provided a new improved driveshaft and covered everything, no questions asked.

specta

utah

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Posted: 04/19/21 04:18pm Link  |  Quote  |  Print  |  Notify Moderator

Lancey wrote:

Is it possible that that hose is actually meant as a return air duct? And not supposed to be connected at all? If it draws air from the bunk area it will create a circulation effect from the lower half of the camper.


Looks like we have a winner. [emoticon]

It really looks like an air duct is missing off the side of the plenum.


Kenny
2011 Chevy 2500 HD 6.0L 4wd
1995 Lance 945 Onan QG 2500 LP
Regular cab. The best looking trucks.


moonlitsouls

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Posted: 04/19/21 05:35pm Link  |  Quote  |  Print  |  Notify Moderator

[image]



Not sure if it’s worth the time and effort to go to any repair shops because they’re all far away and probably booked solid anyway

woodworker414

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Posted: 04/19/21 05:46pm Link  |  Quote  |  Print  |  Notify Moderator

Yup. The Monday work crew. I bought a new class C, No heat to the bedroom. No Duct opening. But the drawers in that area were really nice and warm,. Back to the dealer and they cut the hole for the duct outlet and ran the duct to the bedroom. GGGEEEZZZZZ


Brenda and Bill
2020 Lance 1172, our traveling rig
2013 Heartland Landmark Mesa, 40', fifth wheel, we keep at our snowbird home in central FL, Bushnell, FL.
2014 Chevy Silverado LTZ 3500HD, CC, 4x4, LB, duals, DuraMax


moonlitsouls

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Posted: 04/19/21 05:48pm Link  |  Quote  |  Print  |  Notify Moderator

woodworker414 wrote:

Yup. The Monday work crew. I bought a new class C, No heat to the bedroom. No Duct opening. But the drawers in that area were really nice and warm,. Back to the dealer and they cut the hole for the duct outlet and ran the duct to the bedroom. GGGEEEZZZZZ


problem i have is that there is no RV dealerships near NYC , theyre either in NJ or CT and it takes at least 1-2 hours to get to any of them. In the interest of saving time im going to have to figure this out on my own

well , not entirely on my own bc i have you guys lol

jimh425

Western MT

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Posted: 04/19/21 05:55pm Link  |  Quote  |  Print  |  Notify Moderator

You might as well have them ship you parts assuming you haven't found them.

I'm glad they are trying to help.


'10 Ford F-450, 6.4, 4.30, 4x4, 14,500 GVWR, '06 Host Rainer 950 Dbl Slide, Torklift Talon tiedowns, Glow Steps, and Fastguns. Bilstein 4600s, Firestone Air Bags, Toyo M655 225/19.5 Gs, Curt front hitch, Energy Suspension bump stops.


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