Good Sam Club Open Roads Forum: Good Sam Roadside Assistance: Membership "card"?
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Open Roads Forum  >  Good Sam Roadside Assistance

 > Membership "card"?

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RognBon

Roseville, Calif.

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Posted: 05/19/21 09:17pm Link  |  Print  |  Notify Moderator

Received my roadside assistance package today and GoodSam should be ashamed. A printed "card" on regular stationery paper. We used to get two plastic cards so the wife and I each had our own. What are we supposed to do, make our own copies to carry with us? You certainly can't carry it in your wallet and expect it to last for very long. Since GoodSam discontinued the roadside app, which was unusable anyway, they just continue to go downhill. Also, you no longer receive a member benefits brochure. Instead, you are told to look up the benefits brochure on line. What a joke GoodSam has become. This is how you reward a member of 20 years.I will be calling tomorrow to inquire about receiving a refund on the membership.


RognBon
1997 Monaco Dynasty 40'
Cummins 8.3 325 HP
2008 Ford Edge Toad


Janss

Sedona, AZ

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Posted: 05/19/21 09:42pm Link  |  Print  |  Notify Moderator

You're lucky. After I renewed, I received an email with the "card" on it. Front and back of "card" printed on the same sheet of my own basic copy paper. I guess I'm supposed to cut it along the edges and fold in half and try to keep it nice in my wallet. At the bottom of this email was written:
"IMPORTANT REMINDER: This is your membership kit, all membership materials are now delivered electronically." etc. etc.

Oh...and the two sides of the "card" that printed, though both have dotted lines around them (for cutting?), are not even the same width.

Maybe we could keep a photo of our "cards" on our cell phones.

* This post was edited 05/19/21 09:49pm by Janss *


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rlw999

Washington State

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Posted: 05/19/21 10:11pm Link  |  Print  |  Notify Moderator

On the other hand, the last thing I need is another card to carry around with me. I just look up my membership number in my email when I need it. I do keep a printed copy in the glove compartment, along with a copy of the road side assistance numbers (printed in large print so I can read it without my glasses).

Janss

Sedona, AZ

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Posted: 05/19/21 10:46pm Link  |  Print  |  Notify Moderator

The glove box...good idea! I'll keep a copy in each of our 3 vehicles along with our insurance and registration papers. Thanks!

Jack_Diane_Freedom

Burlington Ontario Canada

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Posted: 05/20/21 03:42am Link  |  Print  |  Notify Moderator

Just scan it and send it to your self by email so that you have it on your phone. Just leave the document in your 'saved' folder.

wildtoad

Blythewood, SC

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Posted: 05/20/21 04:39am Link  |  Print  |  Notify Moderator

I put all cards in a Notes folder on my iPhone, stored in iCloud. Important ones are then locked using Face ID for security. Heck all my insurance, vehicle registration cards either come electronically or on thin stock paper.

My DW however simply uses a lamentation machine to preserve the documents and puts them in her wallet.


Tom Wilds
Blythewood, SC
2016 Newmar Baystar Sport 3004
2015 Jeep Wrangler 2dr HT

ADAD437

Jeffersonville,Ind., webster,fl. USA

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Posted: 05/20/21 05:18am Link  |  Print  |  Notify Moderator

you have to have the plastic one to put in the card reader at the pump.


James,Gail & Pancho
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jetboater454

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Posted: 05/20/21 06:39am Link  |  Print  |  Notify Moderator

Road service card at the pump? Never heard of that.


2011 Toyota Tundra DC Long Bed
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Posted: 05/20/21 08:27am Link  |  Print  |  Notify Moderator

Hello RognBon,

Thank you for time and post.

Please note that for your convenience and to help reduce some waste, we have recently stopped issuing plastic membership cards for Roadside Assistance and Travel Assistance memberships for a few reasons.

• We have gone digital. There is no longer a need to carry cards with you; just program the info into your phone and go.
• This is better for the environment as it is creates less mail and less plastic.
• Based on customer feedback regarding having too many cards, this consolidates the need for all the cards.
• Less to carry in this digital age.
• Digital cards keep costs down so we don’t have to increase prices of our programs.

Should you ever require service, you need only to provide the primary phone number on the account or your membership number and we can quickly locate your membership and provide service.

Please save 800.947.0770 in your contacts in case you are ever in need of service. You no longer need physical cards to receive service! You can always refer to the email, your phone or if you prefer, print the cards and store them in your glove box.

You can also log in to your account at https://www.goodsamroadside.com/members/account/signin/ at any time to view/print your cards and your membership brochure.

If we can assist with anything else, please send us a private message with your contact information.

Thank you.
Amy
Good Sam Care Team

Janss

Sedona, AZ

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Posted: 05/20/21 10:27am Link  |  Print  |  Notify Moderator

ADAD437...You are referring to the Good Sam Club membership card, which is still plastic (at least the card I got a couple months ago is). We are discussing the Roadside Assistance membership card.

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