Good Sam Club Open Roads Forum: Good Sam Club: Renewal Gift Certificate Expires
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 > Renewal Gift Certificate Expires

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BarbaraOK

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Posted: 05/22/21 08:24pm Link  |  Print  |  Notify Moderator

So I renewed and got a Gift Certificate for renewing. EXCEPT, I received it in our package of mail on the 21st and it expired on the 15th of May. Of course, what business do RVers have to be traveling and only get their mail every few weeks! How dare we actually use our RVs and get out there. But it is typical of what I've come to expect from Good Sam and I will not renew again!


Barb & Dave O'Keeffe - full-timing since 2006
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Good Sam Care Team

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Posted: 05/24/21 09:07am Link  |  Print  |  Notify Moderator

Hello BarbaraOK,

Thank you for your time and post. We apologize you received an expired Merchandise Certificate.

Please send us a private message with your Good Sam membership number and your best mailing address, and we can issue a replacement. Please be advised that the certificates are issued by a third party company and can take up to two months for delivery.

Regards,
Amy
Good Sam Care Team

BarbaraOK

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Posted: 05/25/21 09:36am Link  |  Print  |  Notify Moderator

Good Sam Care Team wrote:

Hello BarbaraOK,

Thank you for your time and post. We apologize you received an expired Merchandise Certificate.

Please send us a private message with your Good Sam membership number and your best mailing address, and we can issue a replacement. Please be advised that the certificates are issued by a third party company and can take up to two months for delivery.

Regards,
Amy
Good Sam Care Team


Obviously you didn't read closely. WE ARE TRAVELING FOR THE SUMMER. Not sure exactly where I will be in 2 months and it won't be anywhere close our address. We travel from April through September! So people who will be traveling and could use the certificate for needed things are just out of luck. Thanks for nothing!

Good Sam Care Team

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Posted: 05/25/21 06:14pm Link  |  Print  |  Notify Moderator

Hello BarbaraOK,

Please send us a PM with your membership information so we can assist with getting this issue resolved for you.

Venesa
Good Sam Care Team

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