Good Sam Club Open Roads Forum: Another GS roadside FAILURE
Open Roads Forum Already a member? Login here.   If not, Register Today!  |  Help

Newest  |  Active  |  Popular  |  RVing FAQ Forum Rules  |  Forum Posting Help and Support  |  Contact  

Search:   Advanced Search

Search only in Good Sam Roadside Assistance

Open Roads Forum  >  Good Sam Roadside Assistance

 > Another GS roadside FAILURE

Reply to Topic  |  Subscribe  |  Print Topic  |  Post New Topic  | 
Colo Native

Colorado

Senior Member

Joined: 10/28/2013

View Profile





Offline
Posted: 07/21/21 07:38am Link  |  Quote  |  Print  |  Notify Moderator

Had an air bag failure while on a trip called roadside assistance and they found no one around to work on a diesel as far out as 55 miles or a tow, so I said I would call around and see if I could find one and would call back if I needed a tow so she said she would keep it open. Well I called to get a tow and the guy on the phone said I could only tow 36 miles then a minute later he said 26 miles. I told him I have Platinum coverage which is unlimited miles and he still insisted on 26 miles well the call ended there. This is the 2nd failure I have had in the 2 times I called them. Well as soon as I find another Roadside I will cancel this and I am sure I will get a hassle with the refund. I will NEVER recommend Good Sam for anything. Marcus you should change the name to BAD SAM. Now I know I will get the standard response from corporate, and we will see.


2015 Winnebago Forza 34T
pushed by a 2011 Fusion Hybrid or 2020 Escape Hybrid
Retired DFD

MarkTwain

Northern, Ca. , USA

Senior Member

Joined: 07/26/2002

View Profile


Offline
Posted: 07/21/21 07:43am Link  |  Quote  |  Print  |  Notify Moderator

Colo Native wrote:

Had an air bag failure while on a trip called roadside assistance and they found no one around to work on a diesel as far out as 55 miles or a tow, so I said I would call around and see if I could find one and would call back if I needed a tow so she said she would keep it open. Well I called to get a tow and the guy on the phone said I could only tow 36 miles then a minute later he said 26 miles. I told him I have Platinum coverage which is unlimited miles and he still insisted on 26 miles well the call ended there. This is the 2nd failure I have had in the 2 times I called them. Well as soon as I find another Roadside I will cancel this and I am sure I will get a hassle with the refund. I will NEVER recommend Good Sam for anything. Marcus you should change the name to BAD SAM. Now I know I will get the standard response from corporate, and we will see.


Give Customer Service at Good Sam and ask to speak to a supervisor to resolve your break down incident.

Good Sam Care Team

Everywhere

Administrator

Joined: 09/12/2012

View Profile


Offline
Posted: 07/21/21 08:01am Link  |  Quote  |  Print  |  Notify Moderator

Hello Colo Native,

Thank you for your time, we apologize for the experiences you have had with Good Sam Roadside Assistance.
Please send a private message with the best time to contact you to obtain additional details on your recent issue.

Thank you,
Ella
Good Sam Customer Care Team

Ranger Smith

Wherever the rig is parked

Senior Member

Joined: 05/13/2006

View Profile



Good Sam RV Club Member

Offline
Posted: 07/21/21 05:59pm Link  |  Quote  |  Print  |  Notify Moderator

Yup . . . .Another . . . . Send us a private message so we can apologize and tell you we F&#@ed Up again


Where we are now

Amateur Radio Operator AA3SS . . . Icom 7610 , Ameritron AL-80BG Amp, Icom 7100,Icom 9700
Steve and Joy
2010 Allegro Bus 43 QBP . . . 2016 Lincoln MKX
The Doodles, Abbie & Abel
Baby and Kissie the Chihuahuas and Lucy the Biewere Yorkie


rightlaneonly

CA..

Senior Member

Joined: 02/14/2004

View Profile



Good Sam RV Club Member


Posted: 07/22/21 07:01am Link  |  Quote  |  Print  |  Notify Moderator

I always like GS and had good service, just got tired of the constant escalating price


Lee & Jane
Ford died once to often.
Replaced with 2019 GMC Canyon
Aliner, soon to be gone.


Colo Native

Colorado

Senior Member

Joined: 10/28/2013

View Profile





Offline
Posted: 07/22/21 09:59am Link  |  Quote  |  Print  |  Notify Moderator

Sent them a message and no response. Oh what a surprise!

Colo Native

Colorado

Senior Member

Joined: 10/28/2013

View Profile





Offline
Posted: 07/23/21 09:42am Link  |  Quote  |  Print  |  Notify Moderator

Here is the response I got:
Thank you for your response, please allow me to share your experience with the roadside leadership team for review.
Thank you for bringing this to our attention.

Thank you,
Ella
Good Sam Customer Care Team

NO HELP at all.

MDKMDK

Lockdown Gulag

Senior Member

Joined: 10/15/2008

View Profile



Posted: 07/23/21 10:08am Link  |  Quote  |  Print  |  Notify Moderator

I guess that's a "don't let the door hit you in the butt on your way elsewhere" answer. Good luck with wherever you wind up. Some people say they're all about the same, although I've never had problems with GSRA. For the price, they're probably the best deal out there.


Mike. Comments are anecdotal or personal opinions, and worth what you paid for them.
2018 (2017 Sprinter Cab Chassis) Navion24V + 2016 Wrangler JKU (sold @ ????)
2016 Sunstar 26HE, V10, 3V, 6 Speed (sold @ 4600 miles)
2002 Roadtrek C190P (sold @ 315,000kms)

riltri

Husk & Steinhatchee

Full Member

Joined: 07/13/2020

View Profile


Offline
Posted: 07/23/21 10:53am Link  |  Quote  |  Print  |  Notify Moderator

I have only had one incident where I called GSRA. They could not find anyone to assist us, so I found someone and got the work done...wheel replacement. I then contacted GS and explained the situation to the rep. To make a long story short, GS reimbursed me for 100% of the bill (excluding cost of the wheel) which is far more than I expected. She stated that since I had to handle myself, she would approve the entire labor cost.


Blue Ridge Mtns - NC

MDKMDK

Lockdown Gulag

Senior Member

Joined: 10/15/2008

View Profile



Posted: 07/23/21 11:51am Link  |  Quote  |  Print  |  Notify Moderator

riltri wrote:

I have only had one incident where I called GSRA. They could not find anyone to assist us, so I found someone and got the work done...wheel replacement. I then contacted GS and explained the situation to the rep. To make a long story short, GS reimbursed me for 100% of the bill (excluding cost of the wheel) which is far more than I expected. She stated that since I had to handle myself, she would approve the entire labor cost.

Another Good Sam Success? There have to be more of them, than failures, or GSRA would close down.
As the saying goes, there are always two sides to every story. I don't think we always get the full extent of both sides on here, or on any other forum. It's understandable.

Reply to Topic  |  Subscribe  |  Print Topic  |  Post New Topic  | 

Open Roads Forum  >  Good Sam Roadside Assistance

 > Another GS roadside FAILURE
Search:   Advanced Search

Search only in Good Sam Roadside Assistance


New posts No new posts
Closed, new posts Closed, no new posts
Moved, new posts Moved, no new posts

Adjust text size:




© 2021 CWI, Inc. © 2021 Good Sam Enterprises, LLC. All Rights Reserved.