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 > Just experienced our first Non-refundable campground

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randot

Ellensburg, WA

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Posted: 08/13/21 01:59pm Link  |  Print  |  Notify Moderator

I thank everyone for their responses. I didn't really want this to be a "you booked it and knew it so eat it" post, I simply wanted to know what others think about such a rigid policy and if it is that common. Luckily, I have not had to cancel a lot of reservations (which I prefer to have so there is no stress and I have a place to park my RV), but I had never run into this policy. I understand the standard within 14 days pay penalty policy, just thought this one was a little over-kill. Of course, live and learn and I will not book another nonrefundable campground which might be hard as more and more campgrounds are booked solid which is why I made these reservations more than 6 months out.


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Crowe

Merrimack, NH

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Posted: 08/13/21 02:24pm Link  |  Print  |  Notify Moderator

I thank everyone for their responses. I didn't really want this to be a "you booked it and knew it so eat it" post, I simply wanted to know what others think about such 'a rigid policy and if it is that common.

The policy stinks but it is what it is and is completely understandable. If these places want to stay in business they must protect themselves. It is very common in resort and heavily traveled areas as well as those with short seasons.


I may not have gone where I intended to go, but I think I have ended up where I needed to be Douglas Adams

RV-less for now but our spirits are still on the open road.

lbrjet

Gold Canyon, AZ

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Posted: 08/13/21 05:52pm Link  |  Print  |  Notify Moderator

I have made reservations in around 200 campgrounds, for around 800 nights, mostly 5-9 months in advance. Never once did I get there and not get a spot. If that happened it would make me mad. I have had to eat the cost of non-refundables for a few nights due to my schedule changing slightly now and then. If you choose that campground, knowing the policy and have to cancel then I don't understand why anyone would complain about it.


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SDcampowneroperator

South Dakota

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Posted: 08/13/21 07:16pm Link  |  Print  |  Notify Moderator

RealtorRick had the best way yet of calling a deposit what it is, a partial payment, not a deposit.
When we had our park - by the way, near Mt. Rushmore, so theres no drive in traffic, it was all by reservation months in advance. it took us years to find the best way to both serve changing plans for guests and protect our business.
In the end, a 1 night deposit served fine in shoulder seasons with cancellation fee refund for any reason up to 48 hrs. before arrival, less a $10 fee to cover our labor time phone and card fees.
As the season progressed and occupancy peaked deposit amount increased to 2 days , cancellation with refund to 7 days, 25% fee ( cabins to tent s are varied pricing) which gave us a chance of rebooking except during special events like the big 3 holiday weekends and Sturgis Rally week which required 30 days prior for some refund
We established that policy based on our margins, likelyhood of rebooking, guest satisfaction our loyalty to them and they to us.
Many times guests would want a refund because they chose to leave early. Never could we refill that short term vacancy. When they threatened a poor review, our resolve became a solid wall. I even offered to escort them out.
We had poor reviews of our policy, which when mixed in with the other reviews made the sour grapes of the dissatisfied look complimentary

I have to point out, why is this industry so chosen for this topic?
Can anyone get a refund from an airline, cruise ship, state park? NO.
We are so glad to have sold our park.

wapiticountry

Mountain West

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Posted: 08/13/21 08:22pm Link  |  Print  |  Notify Moderator

SDcampowneroperator wrote:


We are so glad to have sold our park.
It’s been nearly three years since we began the get out of jail process. My smile gets bigger as the parks grow smaller in the rear view mirror. It is even possible that someday I will stop hating the general public.

On second though: Naaaah

JoeH

Apollo Beach,FL

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Posted: 08/14/21 05:35am Link  |  Print  |  Notify Moderator

Just a week ago, I was making reservations and the CG I wanted to stay at had me sign an online form stating that I was aware and would abide by their no refund policy. I did sign it.


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time2roll

Southern California

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Posted: 08/14/21 06:17am Link  |  Print  |  Notify Moderator

Next time you encounter a no refund policy reservation...... ask if you could pay an extra 10% in advance to have the possibility of a refund.


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Crowe

Merrimack, NH

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Posted: 08/14/21 06:52am Link  |  Print  |  Notify Moderator

Can anyone get a refund from an airline, cruise ship, state park? NO.

Yes. Buy refundable tickets on an airline, no issue. Non-refundable tickets get put into a ticket bank for future use-you generally have a year. Due to COVID some airlines are giving/gave 2 years. Cruise ships refund as well, as long as you aren't within a certain time frame, usually minus an administrative fee. It's not a "no refund at all" policy. State parks I can't comment on.

Trip insurance doesn't even come into play here. It doesn't cover "Acts of God" such as wildfires or "I just don't want to go". Some policies, however, are now covering cancellations due to COVID.

Another suggestion is to ask to put the deposit towards a future reservation. Some will be more than happy to do that.

wapiticountry

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Posted: 08/14/21 10:24am Link  |  Print  |  Notify Moderator

time2roll wrote:

Next time you encounter a no refund policy reservation...... ask if you could an extra 10% in advance to have the possibility of a refund.
To an owner that would scream we want to stay at a different park but can’t get a reservation. Therefore we are booking with you as a backup, But we will be checking with the other park daily to see if they have a cancellation and then we will exercise that cancellation clause, you will refund our 10% larger deposit and you will be collecting 10% more of ZERO. (Less the credit card fees for both the deposit and the refund)

valhalla360

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Posted: 08/14/21 12:02pm Link  |  Print  |  Notify Moderator

Crowe wrote:

Can anyone get a refund from an airline, cruise ship, state park? NO.

Yes. Buy refundable tickets on an airline, no issue.


Sure but the cost of the tickets is so much higher, you could cancel and lose your money on 50% of non-refundable tickets and still come out ahead.


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