Good Sam Club Open Roads Forum: Good Sam Roadside Assistance: Lockout assistance failure
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Open Roads Forum  >  Good Sam Roadside Assistance

 > Lockout assistance failure

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hankbrandenburg

Franklin, WV

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Posted: 08/25/21 01:12pm Link  |  Print  |  Notify Moderator

Two nights ago we locked ourselves out of our RV. We signed up for Good Sam roadside assistance platinum after buying our 5th wheel in February.

I called the assistance number that was provided and spent some time with an automated attendant providing quite a bit of information. Finally I was transferred to an agent.

The agent repeated all of the questions I had already answered and added a few more. I'm not sure how height, length and weight of the RV affect the lockout situation. Once all was answered I was told I would receive a call back.

At this point it has been 2 days since I was promised a call back and have not received any call. After a couple of hours we contacted the campground staff via their after hours number and they had a local locksmith on site within 15 minutes.

I am not a satisfied customer of the Roadside Assistance plan. Is this lack of performance typical?

Busdriver

Shepherdsville Ky 40165

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Posted: 08/25/21 02:06pm Link  |  Print  |  Notify Moderator

Some day everyone will realize camping world is a rip off


Busdriver 2019 2500 Chevy Duramax , - 2017 Grand Design 303 RLS

dhull

Some Lake Some where

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Posted: 08/25/21 02:14pm Link  |  Print  |  Notify Moderator

Naw you'll get reimbursed for the expense.

ford truck guy

Pennsylvania

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Posted: 08/25/21 02:17pm Link  |  Print  |  Notify Moderator

Our daughter locked us all out of our fifth wheel while in Disney several years ago... Good Sam's had someone there quickly, we were happy for that


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2 many 2

USA

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Posted: 08/25/21 04:09pm Link  |  Print  |  Notify Moderator

Yes

Ranger Smith

Wherever the rig is parked

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Posted: 08/25/21 05:10pm Link  |  Print  |  Notify Moderator

So now you'll get " Send us a private message so we can help with the problem" from Good Sam


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jdc1

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Posted: 08/26/21 11:55am Link  |  Print  |  Notify Moderator

Send the bill to Good Sam.

jetboater454

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Posted: 08/27/21 05:02am Link  |  Print  |  Notify Moderator

A few hundred places to hide a spare key. Pick 1 or 2 now. Even in a storage door cubbie. Everyone has a key for those if you lose that key.


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Posted: 08/27/21 08:55am Link  |  Print  |  Notify Moderator

Hello Hank,

We sincerely apologize for the experience you had while using your Good Sam Roadside Assistance, and for your issues not reaching our team in a timely manner.

I have sent this email over to the correct leadership team to review your service call to determine what went wrong, and to ensure this does not reoccur.

We are currently making some changes to our dispatch process to make it easier and faster for our members to receive service.

I wanted to get your membership extended out 3 months, due to the trouble you encountered during your service call. Your new expiration date is now 06/01/2022.
Thank you for taking the time to make us aware of this incident, and for giving us the opportunity to make it right.

Please let me know if we can further assist!

Thank you,
Ella
Good Sam Customer Care Team

hankbrandenburg

Franklin, WV

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Posted: 08/28/21 09:28am Link  |  Print  |  Notify Moderator

Thank you Ella I received the membership extension.

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