Good Sam Club Open Roads Forum: Good Sam Club: Poor IT Management
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 > Poor IT Management

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jdb7566

minnesota

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Posted: 03/17/22 03:17pm Link  |  Quote  |  Print  |  Notify Moderator

The people at Good Sam/ Camping World etc cannot figure out how an email address I have been using for many years, magically changed names. I am now known as CLIFFORD CORDER. It's not likely that my email was hacked as no other sites that uses an email address has been affected.
This issue has been brought to their attention countless times. So, either they are incompetent, or they just don't give a ****. I can deal with incompetency, the other will not get GS a renewal of my membership.

IDman

Oklahoma

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Posted: 03/18/22 10:04am Link  |  Quote  |  Print  |  Notify Moderator

You can change the name of your post to simply "Poor MANAGEMENT" as it all starts at the top. Since the owner is only concerned with income, the entire company gave up on providing good and accurate customer service. GS used to be so good!!

gbopp

The Keystone State

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Posted: 03/18/22 12:18pm Link  |  Quote  |  Print  |  Notify Moderator

It may be easier to just change your name to Clifford Corder. [emoticon]

Good Sam Care Team

Everywhere

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Posted: 03/18/22 12:31pm Link  |  Quote  |  Print  |  Notify Moderator

We apologize for the on going troubles you have been experiencing. Will you please send us a private message with your membership number so we can look into this issue further? Thank you

thomasmnile

Lake Mary, FL

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Posted: 03/18/22 12:41pm Link  |  Quote  |  Print  |  Notify Moderator

"Look into this issue". Sounds like a politician's response...... [emoticon]

HappyKayakers

Somewhere in the USA

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Posted: 03/18/22 12:46pm Link  |  Quote  |  Print  |  Notify Moderator

As a former IT guy, they really do need more info to troubleshoot. Contrary to popular belief, we're not issued magic wands when taking the position.

thomasmnile wrote:

"Look into this issue". Sounds like a politician's response...... [emoticon]



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toedtoes

California

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Posted: 03/18/22 02:02pm Link  |  Quote  |  Print  |  Notify Moderator

I agree. I had an online account (not a good sam company) somehow get the wrong name attached to it. Every time I got an email or bought something, that name was used. But it never affected my ability to purchase. I contacted the company's technical help and they had a heck of a time trying to figure out WHERE the problem was. It wasn't in the profile, it wasn't in the billing or address information. It was somewhere deep down in the system that required an actual programmer to fix. Fortunately, this was a small company whose tech support was most likely in the same room as the programmer. Had it been a big company, I doubt it would have been fixed as the contact between tech support and programming would be far more limited.


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Lwiddis

Cambria, California area

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Posted: 03/18/22 02:12pm Link  |  Quote  |  Print  |  Notify Moderator

I like Cliff! Know him well.


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, WindyNation 300 watt solar-Lossigy 200 AH Lithium battery. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist. 14 yr. Army -11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad


jdb7566

minnesota

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Posted: 03/23/22 04:32am Link  |  Quote  |  Print  |  Notify Moderator

Good Sam Care Team wrote:

We apologize for the on going troubles you have been experiencing. Will you please send us a private message with your membership number so we can look into this issue further? Thank you

Read my post, it has been "looked into" countless times. Seems when I hang up the phone, all effort to correct this problem ends.

jdb7566

minnesota

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Posted: 03/23/22 04:33am Link  |  Quote  |  Print  |  Notify Moderator

Lwiddis wrote:

I like Cliff! Know him well.

Good for you, Bucky.

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