Good Sam Club Open Roads Forum: Service is really slipping
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Open Roads Forum  >  Good Sam Roadside Assistance

 > Service is really slipping

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HappyKayakers

Somewhere in the USA

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Posted: 05/01/22 07:33pm Link  |  Quote  |  Print  |  Notify Moderator

I had an incident today on I-15 just north of Ogden UT. My 5th wheel required a mobile welder to repair a broken spring hanger. To my surprise, the rep said she couldn't find a mobile mechanic near me. Really? It took me all of 2 minutes with a Google search to get a mobile welder on the phone. How do I get reimbursed for the service charge?


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Good Sam Care Team

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Posted: 05/02/22 06:04am Link  |  Quote  |  Print  |  Notify Moderator

Hello HappyKayakers,

Thank you for your time, we apologize for the experience you have had.
Please send a private message with your membership and best contact number. We will share your experience with the leadership team.

Thank you,
Good Sam Customer Care Team

Tyler0215

Iowa

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Posted: 05/02/22 03:41pm Link  |  Quote  |  Print  |  Notify Moderator

Google search and a credit card have just about made roadside assistance obsolete.

HappyKayakers

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Posted: 05/02/22 04:44pm Link  |  Quote  |  Print  |  Notify Moderator

Tyler0215 wrote:

Google search and a credit card have just about made roadside assistance obsolete.


Not quite. I'm paying for a service that could potentially save me lots of money.

Wade44

Ohio Farm Country

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Posted: 05/03/22 02:29am Link  |  Quote  |  Print  |  Notify Moderator

HappyKayakers wrote:

Tyler0215 wrote:

Google search and a credit card have just about made roadside assistance obsolete.


Not quite. I'm paying for a service that could potentially save me lots of money.


Except in this case it resulted in nothing.

"RV ROADSIDE MECHANICAL REPAIRS- If necessary and whenever possible, depending on the RV disablement, there MAYbe a local mobile mechanic available that can perform minor repairs or adjustments to your RV. In these situations, we'll ATTEMPT to bring a mobile mechanic to your location as an alternative to towing your vehicle. YOU ARE RESPONSIBLE FOR THE COSTS OF PARTS AND LABOR."

I hope you get reimbursed but based on the language in the contract I expect you'll be told to pound salt.


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Bird Freak

Dallas Ga.

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Posted: 05/03/22 05:55pm Link  |  Quote  |  Print  |  Notify Moderator

They are not going to pay for your repair. They might have paid for a tow if they could get somebody to do it for their price.
When I had my shop I talked with them about doing their RS but it barely would pay to start the truck. That is the reason they have problems sending help.


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