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 > Cedar Creek rear cap cracks

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yellow dog

PA

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Posted: 06/12/22 08:40am Link  |  Quote  |  Print  |  Notify Moderator

Barney - Four years to me is unacceptable. I've machine polished my vehicles regularly, so the issue is not maintenance related, as the clear coat is peeling. After looking into this more, I've come to find out the gelcoat wasn't prepped properly before the repair.

Thermoguy

Graham, WA

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Posted: 06/12/22 09:46am Link  |  Quote  |  Print  |  Notify Moderator

The best your going to get from any repair shop is 1 year, probably more like 90 days. What you might get is them to work with you to repair it again. They might treat you better if you want to work with them and approach it in a positive way. I don't think any repair shop on a trailer is going to warranty their work for 4 years.

yellow dog

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Posted: 06/12/22 05:59pm Link  |  Quote  |  Print  |  Notify Moderator

I have no problem working with them. Only guaranteeing this for 90 days seems crazy. I guess what amazes me, is when you're in the market they promise you the world...different story once you hand them the check...

dougrainer

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Posted: 06/12/22 06:36pm Link  |  Quote  |  Print  |  Notify Moderator

The correct repair procedure is to sand the affected area and buff out the existing clearcoat from the area side to side and down about 4 or 5 feet. Then paint and then clearcoat, the complete cap area. Spotting the area will result in what you have. But to get back to the original problem. As another stated, Spider cracks are common and if it was me, I would NOT have the area repaired. I would have it noted with copies to the dealer and the Manufacturer. Spider cracks rarely expand, which is why they are called spider cracks. Both the Dealer and FR are correct in denying warranty. The OP should have(hindsights great) had a paper drawn up that listed what either the dealer or body shop or FR would be responsible for in time and what time. You state 4 years is not acceptable. I agree. BUT, WHAT would be acceptable? 5 years, 6 years, How many years?????? Doug

Lantley

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Posted: 06/12/22 07:06pm Link  |  Quote  |  Print  |  Notify Moderator

I think at this point your path of least resistance is to find out from the repair shop how much they would charge you to do the repairs or find another shop to do the repairs.
Four years later you are essentialy without warranty.
Should it be that way, certainly not. But that is the reality of the RV industry and it has been a bit cut throat for a long time. Goodwill has left the building.


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yellow dog

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Posted: 06/13/22 07:28am Link  |  Quote  |  Print  |  Notify Moderator

Doug - You explained the exact procedure on how to repair from someone else I spoke too. What is the expectancy of the repair in your opinion...in mine if the repair is done correctly should last as long as the rest of the cap. Also, not sure I'm following you with the paper trail, when I noticed it out of the gate, I brought it to dealer's attention, they made arrangements to repair. Bottom line is, it was not done properly and here I am.

Lantley

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Posted: 06/13/22 07:45am Link  |  Quote  |  Print  |  Notify Moderator

There was no warranty stated or given at the time of repair. 4 years later is not the time to determine the warranty period. A statement on warranty was needed at time of repair not four years later.
Tyhe manufacturer is nor warrantying the the rest of the trailer beyond the initial 1 year. If you desired a longer warranty on the repair it need to be stated at the time of the repair.

yellow dog

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Posted: 06/13/22 07:58am Link  |  Quote  |  Print  |  Notify Moderator

When it was originally repaired, I presumed the repair would be good to go. If it was repaired properly, I shouldn't have to determine a warranty period at all.

* This post was edited 06/13/22 08:17am by yellow dog *

way2roll

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Posted: 06/13/22 10:15am Link  |  Quote  |  Print  |  Notify Moderator

No one is going to warranty a fiberglass repair for 4 years. They just aren't. {snip}

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* This post was edited 06/13/22 10:37am by an administrator/moderator *


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dougrainer

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Posted: 06/13/22 10:30am Link  |  Quote  |  Print  |  Notify Moderator

yellow dog wrote:

Doug - You explained the exact procedure on how to repair from someone else I spoke too. What is the expectancy of the repair in your opinion...in mine if the repair is done correctly should last as long as the rest of the cap. Also, not sure I'm following you with the paper trail, when I noticed it out of the gate, I brought it to dealer's attention, they made arrangements to repair. Bottom line is, it was not done properly and here I am.


When you have a problem like you have, you get EVERYTHING in writing. You also ask both the Dealer and FR and the Body shop what warranty they will supply for the repair. GET IT IN WRITING. I doubt most body shops would warranty a repair on an RV for more than 1 year. One thing a LOT of people do not realize on warranties is this. True for both Auto's and RV's. The warranty period is for the term for the OEM. For instance, you have a 1 year warranty. At 11 months they replace the Water pump. Your warranty on the Water Pump is 1 month, NOT 1 year from the replacement. Same with Auto's. 3 year warranty. At month 35 they replace the Alternator. Your warranty is 1 month NOT another year or another 36 months for the Alternator. Some Body Shops warrant for lifetime you own the CAR for body work. Most do NOT. Doug

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