lonewolf80
campground
Full Member
Joined: 09/08/2015
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Good Sam RV Club Member
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I had GS RSS for 13-14 years. Most times I used them for my motorcycle or daily driver more than my motor home. Well that all changed last year when I grounded my MH, at first I needed a tow truck to lift it off the inclined road I turned onto not noticing the grade, but I canceled the service call because I was able to free my rig using the leveling jacks. But, we were towing our Kia on our dolly and when it rains it pours. I couldn't get the ignition switch to turn on the car to back off of the dolly. Finally, with help from passersby, we were able to get the car to the side of the road on a busy narrow touristy area lakeside road.
So another call back to GS. To shorten the story, after numerous calls and after several lies by GS that a tow truck/flatbed was on the way, we waited 18 hours for a tow that never appeared. I realized I had towing also with my auto insurance, called them, and within 2 hours the car was en route to the closest KIA dealer costing me $50 less for the increased distance tow (38 miles) than GSs price.
Later the same day a GS supervisor called to check on my service. I told her I felt sorry for her having to represent a company such as Good Sam RS.
When we got home I checked on my Progressive RV insurance policy for RSS, added the extra rider to my policy for $19 for the year, and then called Good Sam to cancel my policy with them and request a refund and the balance.
As an aside several times I've talked to tow truck operators asking about GS vs Coachnet. All raved about CN with a couple telling me if GS and CN called for service at the same time they would service the Coachnet call before GS and day.
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hotjag1
Lake Chelan, Wa/Lake Havasu, Az.
Senior Member
Joined: 07/14/2002
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Good Sam RV Club Member
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After two fails many years ago with GS, I switched to Coach-Net. Only used them once to tow the Allegro and the service was exceptional. I bet Coach-Net pays the towing company more than GS.
hotjag1
2003 40' Allegro Bus, 3 slides, 400hp 8.9 liter ISL Cummins
2000 24' Dynamax Isata
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