Good Sam Club Open Roads Forum: existing customers not valued
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 > existing customers not valued

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TyroneandGladys

Chandler AZ

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Posted: 06/08/18 12:01pm Link  |  Print  |  Notify Moderator

Been a customer for 10 years and not renewing since a new member pays $45.00 less than a existing customer.
You can spin it any way you want but bottom line is you value new customer over existing members.


Tyrone & Gladys
27' 1986 Coachmen


jarata1

Massachusetts

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Posted: 06/08/18 12:04pm Link  |  Print  |  Notify Moderator

Totally agree

jjj

Lancaster,Ca.U.S.A.

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Posted: 06/08/18 12:08pm Link  |  Print  |  Notify Moderator

I was told at my camping world is to let it laps for a day and go into the store and renew as a new customer and get the lower price.


2002 F-350 Crew-Cab Dually
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DutchmenSport

Between Anderson, Pendleton, & Lapel, Indiana

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Posted: 06/08/18 12:10pm Link  |  Print  |  Notify Moderator

Your post won't change anything. This topic has been beaten to death. Seems the price difference between existing members and new members comes up ever couple months on these forums. As long as it's been discussed, nothing has changed yet. As with your cell phone / I-phone data plan, cable or satellite television provider, even bank cards with low interest rates the first year or so ... it's the "bait" to hook new customers. Once on the line, they real 'em in. That's exactly why we never renewed with DirectTV, DishTV, Huges.Net, and a few phone plans in the past that started getting real dicey in price after a while.

GSRA is no difference. They are tossing the bait out there, and as long as they keep getting bites, they'll continue. You won't win this one.


DutchmenSport

2013 Outback 298RE
2014 Chevy Silverado 3500 Duramax Dually
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Good Sam Care Team

Everywhere

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Posted: 06/08/18 12:17pm Link  |  Print  |  Notify Moderator

TyroneandGladys,

Thank you for contacting Good Sam and providing your feedback. Please send a private message with your Good Sam membership and your phone number for assistance.

Thanks,
Stacy
Good Sam Care Team

Bumpyroad

Virginia

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Posted: 06/08/18 12:35pm Link  |  Print  |  Notify Moderator

jjj wrote:

I was told at my camping world is to let it laps for a day and go into the store and renew as a new customer and get the lower price.


or you take it one year, the wife the next
bumpy





gbopp

The Keystone State

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Posted: 06/08/18 12:41pm Link  |  Print  |  Notify Moderator

There is no effort put into customer retention. It's all about getting new customers.
Maybe the theory is, once they're signed up they will renew and not check prices or go on automatic renewal?

As Dutchmansport stated, it's not just GS.

Lwiddis

Los Angeles :(

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Posted: 06/08/18 12:57pm Link  |  Print  |  Notify Moderator

Why do you believe that "new customer deals" are not very common? Credit cards are one big example. You may be unhappy with CW for this practice but the practice is NOT unusual.


2015 Winnebago 2101DS TT & Tahoe LTZ, 300 watts WindyNation solar-parallel & MPPT, Trojan T-125s. TALL flagpole for US flag. Prefer USFS, COE, BLM, NPS, TVA, USF&WS, state & county camps. Bicyclist! 14 year Army vet - 11B40 then 11A - old MOS 1542 & 1560.


classic 31

Cape Cod

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Posted: 06/08/18 01:13pm Link  |  Print  |  Notify Moderator

You can't run a business worrying about what a few customers think.if the marjarty are happy it will show in the bottom line.i was a customer for 25 yrs and cancelled. I am sure they haven't lost any sleep.over it.you leave and three more join .

toedtoes

California

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Posted: 06/08/18 01:29pm Link  |  Print  |  Notify Moderator

Businesses have realized that people are lazy. We will research to get a good initial deal, but are far less likely to change once we've made a comittment. Until the majority of folks cancel subscriptions due to this "intro rate" game, businesses will continue to play it.

When I do research for a subscription based purchase, I look at the longterm rate not the intro. If the longterm rate is acceptable, then I go ahead with it. If not, then I go elsewhere or do without.


1975 American Clipper RV with Dodge 360 (photo in profile)
1998 American Clipper Fold n Roll Folding Trailer
Both born in Morgan Hill, CA to Irv Perch (Daddy of the Aristocrat trailers)

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