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Kountryguy

Emery,SD

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Posted: 02/28/21 10:01am Link  |  Quote  |  Print  |  Notify Moderator

Finally got fed up with Directv after about 30 years. Got set up with Dish a couple of days ago. I have two big questions. I found out that the receiver must shut down everyday for updates. After this shutdown, I must wait 5-10 minutes for things to reset. After that has been completed, to get the guide to complete loading, must wait another 5-10 minutes. This is very annoying. Does anyone know a way around this? I have a Wally receiver and a Tailgater dish.

MarkTwain

Northern, Ca. , USA

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Posted: 02/28/21 10:42am Link  |  Quote  |  Print  |  Notify Moderator

Kountryguy wrote:

Finally got fed up with Directv after about 30 years. Got set up with Dish a couple of days ago. I have two big questions. I found out that the receiver must shut down everyday for updates. After this shutdown, I must wait 5-10 minutes for things to reset. After that has been completed, to get the guide to complete loading, must wait another 5-10 minutes. This is very annoying. Does anyone know a way around this? I have a Wally receiver and a Tailgater dish.


Suggest you call Dish Tech support. Your issues do not seem normal or how dish should operate. Dish can run a test on your TV to check every thing is operating normal.

Ed_Gee

Central Oregon coast

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Posted: 02/28/21 10:45am Link  |  Quote  |  Print  |  Notify Moderator

Kountryguy wrote:

Finally got fed up with Directv after about 30 years. Got set up with Dish a couple of days ago. I have two big questions. I found out that the receiver must shut down everyday for updates. After this shutdown, I must wait 5-10 minutes for things to reset. After that has been completed, to get the guide to complete loading, must wait another 5-10 minutes. This is very annoying. Does anyone know a way around this? I have a Wally receiver and a Tailgater dish.


This long time Dish customer never heard of such thing! Shut down every day? Not with my systems.... and first time I've even heard of it. You need to talk to Dish Tech Support!
O


Ed - on the Central Oregon coast
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Kountryguy

Emery,SD

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Posted: 02/28/21 11:02am Link  |  Quote  |  Print  |  Notify Moderator

I guess I will try calling again. When I spoke to them the first time, they said that is how it has to be. Does not seem right to me.
When I go to settings and then power options, it gives a choice of 1 thru 8 hours of inactivity time out. It also offers OFF but not recommended. I chose OFF, but ti still shuts off after 8 hours. It also allows you to pick a daily reset time. Is that what the rest of you have?

Gdetrailer

PA

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Posted: 02/28/21 11:39am Link  |  Quote  |  Print  |  Notify Moderator

Kountryguy wrote:

I guess I will try calling again. When I spoke to them the first time, they said that is how it has to be. Does not seem right to me.
When I go to settings and then power options, it gives a choice of 1 thru 8 hours of inactivity time out. It also offers OFF but not recommended. I chose OFF, but ti still shuts off after 8 hours. It also allows you to pick a daily reset time. Is that what the rest of you have?


You are talking two different issues.

Updates should be happening in the middle of the night, not during the day. Typically updates are defaulted to 2 AM- 3 AM, the receiver will get updates, then it will "reboot" once the updates have completed.. If it is set during the day/evening, you should be able to manually change that to 2 AM-3 AM and that will stop you from losing the receiver during the day/evening for a reboot.

Reboot should also hold off if you are recording something during the update time until the event timer has finished to prevent interruption of the recording.

The "inactivity time out" you are talking about is an "inactivity" timer setting, that is the time the receiver will stay active on from the last "input" you gave like changing channels.. Setting it to "OFF" should allow receiver to stay turned on the entire day up to the point of the nightly updates reboot.

If either fix does not solve your issues, you may need to get further Dish hardware support involved.

obgraham

TriCites WA

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Posted: 02/28/21 12:25pm Link  |  Quote  |  Print  |  Notify Moderator

Been with Dish for 23 years -- never once had it shut itself down to update while I was watching something.

It is true that once in a great while the whole mess goes bonkers, solved by a complete reset - - i.e., unplug for a minute then wait 5 minutes for a re-acquisition. Perhaps once every 2 years. Never had a weather outage, either, contrary to what the cable companies claim.

Now, whether there is any content worth watching these days..... that is a whole other issue!

Gdetrailer

PA

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Posted: 02/28/21 04:04pm Link  |  Quote  |  Print  |  Notify Moderator

obgraham wrote:

Been with Dish for 23 years -- never once had it shut itself down to update while I was watching something.


That is because the "updates" are supposed to be scheduled to happen in the middle of the night.

So unless you are a night owl and stay awake from midnight to 6AM you will never know that the system gets updated then reboots..

I have a VIP-722, the original one I started with yrs ago rebooted at 2 AM, had it fail some time ago and the replacement I noticed reboots around 3 AM.. There should be in one of the setup menus a setting that you can change to the time that the unit picks up the update.. When it downloads the update it will then reboot.

Not to mention the receivers do have an "inactivity" timer, this timer monitors the time the unit has been turned "ON" and how much time has elapsed from the last human input has happened.. Human input as is in changing channels, looking at menu, program guide, basically any time you push a button or interact with the unit..

You fail to interact with the unit for too long of a time and it assumes you are not watching and turns off..

That timer sometimes may have enabled by default and you have to set it to "OFF" to disable that feature.

My first VIP-722 had that timer enabled, leaving me scratching my head the first time it happened to me.. The refurb replacement I got the that timer was not enabled.

Both are easy fixes.

jdc1

Rescue, Ca

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Posted: 02/28/21 07:49pm Link  |  Quote  |  Print  |  Notify Moderator

Dish and Directv both suck.

Dutch_12078

Winters south, summers north

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Posted: 02/28/21 09:01pm Link  |  Quote  |  Print  |  Notify Moderator

jdc1 wrote:

Dish and Directv both suck.


That's not helpful...


Dutch
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rhagfo

Portland, OR

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Posted: 02/28/21 09:51pm Link  |  Quote  |  Print  |  Notify Moderator

MarkTwain wrote:

Kountryguy wrote:

Finally got fed up with Directv after about 30 years. Got set up with Dish a couple of days ago. I have two big questions. I found out that the receiver must shut down everyday for updates. After this shutdown, I must wait 5-10 minutes for things to reset. After that has been completed, to get the guide to complete loading, must wait another 5-10 minutes. This is very annoying. Does anyone know a way around this? I have a Wally receiver and a Tailgater dish.


Suggest you call Dish Tech support. Your issues do not seem normal or how dish should operate. Dish can run a test on your TV to check every thing is operating normal.

Ours does does its updates, but run about 4:00 am, so I am sleeping.

* This post was edited 02/28/21 10:13pm by rhagfo *


Russ & Paula the Beagle Belle.
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