Good Sam Club Open Roads Forum: Good Sam Roadside Assistance: Roadside Assistance
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RES1749

Hoodsport, WA

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Joined: 09/29/2007

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Posted: 04/30/21 02:30pm Link  |  Quote  |  Print  |  Notify Moderator

Back in Feb of this year, I had a flat tire on my Jeep Liberty. Called Good Sam Roadside Assistance and I was answered electronically. Prompted for different selections on the phone, waiting patiently for a person that I can talk to. Nobody came on the phone but the prompts/questions continue (electronically of course)

Since I had this policy, I have used this service a few times, and every time I called, a person would be on the other end and since my phone number is on the system, he or she would already address me by name. Then whatever service or assistance I need would be taken care of.

But with the recent encounter I had with this service, is this how you respond now with any request for assistance, electronically or texts?
This is not what I expect or what I thought I would receive when I am calling. Anyway, I had to call for roadside assistance on my own during that time, and paying for it on my own.


RES
NRV 2007 Dolphin LX 6355
2006 Jeep Liberty 4X4

Good Sam Care Team

Everywhere

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Joined: 09/12/2012

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Posted: 04/30/21 04:06pm Link  |  Quote  |  Print  |  Notify Moderator

RES1749,

Thank you for your time and posting. When calling dispatch you should receive key prompts to direct you to the correct Roadside coverage. Pressing number one directs to the auto dispatch team, pressing number two directs to the RV dispatch, number three will direct to customer service and number four to our concierge. After making your choice you could be asked to provide your membership number allowing your membership information to displayed to the agent to help speed the process along. If you had an out of pocket expense please send us a PM with your membership information and we would be happy to send you a claim form.

Thank you again for your time and posting,

Mark
Good Sam Care Team

Lwiddis

June Lake area, California

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Joined: 08/12/2016

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Posted: 04/30/21 04:07pm Link  |  Quote  |  Print  |  Notify Moderator

The electronic responses systems are becoming the norm.


Winnebago 2101DS TT & 2020 Chevy Silverado 1500 LTZ Z71, 300 watt solar-parallel & MPPT, Trojan T-125s. TALL flag pole. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist14 yr. Army vet-11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad


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