The outside handle is probably worn, mine is in the same condition and I will have to replace it when I get home. I replaced the intermediate assembly last summer and could tell that the outside was not far behind. I would guess the top or bottom pivot on the pull handle is worn and that makes it so the tab inside doesn't push the rod up far enough to release the catches. You might check NWRVsupply.com to see if they have one. Hope this may help. Happy Trails Bert
2006 Monaco Dynasty Diamond IV 42' Tag, ISL 400,(new to us), Residential Refrig, 10KW Onan, Bosch Washer/220V Dryer (previously 2003 American Tradition 40W) 2010 Chev Malibu LT