My steps just started making a rachetting noise when it goes into store mode...goes out quite but coming in is the problem. I am assuming my motor is going bad.. What do ya think?
I had similar noise that you describe. It was caused by stripped plastic gear in gearcase. I had to replace motor/gearcase as a unit. It is about a 15 minute job. Google to find best price.
Have you tried a little silicone spray lube on the gears and joints underneath? Mine sometimes does what you're describing, a little lube fixes it every time.