Bought a new 2019 Arctic Fox Model 865.
The issues I have are this: Lousy Customer Service from Northwood Mfg'ing and poor customer service communication from the home office in Oregon.
Our truck is a 2009 GMC 2500 Heavy Duty Std Bed and gas engine.
When we went to pick-up the new truck camper after the dealer prep was completed, my wife yelled stop as we were loading the unit into the truck bed. The problem, the LPG elbow/nipple for was offset too far horizontally and was going to land on the the right side rail of the truck. I needed to buy a 1.125 thick piece of plywood to go under my 5/16" tuck mat to provide clearance to keep the LPG line from getting damaged. The dealership we bought the rig from believed I had a legitimate request to ask Northwood to authorize and fix the issue.
Norhwood blew us both off. I was told that they cannot design for all the changes in new trucks. When I told the the factory person that my truck was not new - a standard 2009 3/4 ton, he went OH! Then he sent me an email telling me that the issue is to deal with. The Dealership sent Northwood a drawing with an explanation how they proposed correcting the issue with about 4 to 6 hours of labor so I could get the rig into the bed and not have interference. The dealership was told that they would not authorize the request. The chief technician at the dealership talked to me later and told me that he beleives that the engineering department did not even look at his drawing, explanation and estimate to fix the issue.
Other issue: one of the small access storage doors is sloppy as can be. The Dealership requested authorization to fix or replace it. The request was denied by Northwood. The explanation that because it is small, a replacement door would not solve it. so deal with it as is.
After out first shake down trip, we found that three of the 4 window frames are warped and the windows don't close flush allowing wind and cold air to come into the rig. I have not contacted the dealership yet about that issue.
Anybody else having Customer Service and Customer Relation issues with Northwood Mfg. in Oregon?
Seaspider
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